Management Briefs: Bullying and Harassment - Values and Best Practice Responses by Frank Scott-Lennon & Margaret Considine

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Management Briefs: Bullying and Harassment - Values and Best Practice Responses

by Frank Scott-Lennon & Margaret Considine

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Contents: Chapter 1: Introduction � Definitions � Dignity and Respect � Bullying and Harassment � Sexual Harassment � Rights of Natural Justice � Empowering those feeling bullied or harassed � Best Practice Responses Chapter 2: Typical Bullying Behaviour in Organisations � Bullies explore and exploit weakness � Guises of Bullying � Examples of bullying behaviour types of abuse � Proactive Managerial Responsibilities � Corporate governance � Encouraging a �speaking up� climate Chapter 3: Harassment & Sexual Harassment � Possible grounds of Discrimination � Harassment mediums and channels � Examples of Harassment behaviours � Example of Sexual Harassment behaviours Chapter 4: Victim Perspectives and Feelings � Understanding Victim perspectives � Intention and Impact � Understanding intensity of emotions � Conflict resolution styles � Questioning techniques for better understanding Chapter 5: Standing up for Oneself � Providing a climate � 5 Assertive steps to �standing up� � Assessing the situation � Planning an approach to the bully � Confronting the bully in a calm manner � Agreeing values to shape subsequent behaviours � Reviewing the on-going situation Chapter 6: Initial Responses: Best Practice for Managers � Listening with empathy � Useful forms of words to use � Keeping the process informal � Coaching the victim to address the issues with the alleged perpetrator � Exploring agreement on a way forward � Mediation Chapter 7: Mediation Processes � Agreement on a mediator � Terms of Reference � Skills of a good mediator � Sample Mediation process � Building trust � Searching for common ground � Agreeing Values and acceptable on-going behaviours � Review of ongoing relationships Chapter 8: Formal Investigations � Appointment of Investigator � Structure of an Investigation � Sample Investigation procedure � Investigation tips for complainants � Investigation tips for respondents � Representation � Role of Investigation Manager Chapter 9: Best Practice Procedures � The 7 Ps � Having the right Policies in place � Clear Procedures for grievance and dignity at work � Good Protocols in place to aid conflict resolution � Sound Organisation Practices � People should be at the core of processes � Places chosen to provide for privacy � Prevention tools for managers Chapter 10: Establishing a Culture of Dignity at Work � Role of Senior Management in making Dignity and Respect a priority � Focus on values � Sample set of Values/Behaviours � Putting the enabling conditions in place � Workshops � Celebrating Diversity Chapter 11: Conclusion � Empathy and care � Informal mode � Local level resolution where possible � Best practice at all stages ISBN - 9788130930664

Pages : 104

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